We have a 7-day return policy.
If user wants to return a product please email us at firstname.lastname@example.org.
We accept returns if the Product is Dead on Arrival(DOA) or in case of cosmetic damage, in the case of DOA or cosmetic damage, user will have to contact us within 72 hours of receiving the product and provide a video showing the faulty product (and its fault) with the SN code on the backside of the product box.
After we approve the refund/return request, user will have to ship the product within 7 days counting from the date of receiving the product.
Other than DOA, we only accept the return request, if the box of the product is unopened and we have been notified about the return request within 72 hours of receiving the products (Receiving time is determined by the shipment delivered time given by our courier partner).
If the return is approved, a 15% restocking fee will be applied, you will get further directions on shipping the package back to us.
No refund will be provided if the box of the product is opened and or the product have been used.
Issues like spit backs, leaking, burned coils are not covered in warranty. Please do your research properly before buying the product.
All the products we offer are original and covered by Manufacturer’s warranty. The warranty card can be found within the sealed box of any given product. Please keep the Warranty card safely for claiming it from the manufacturer. Please contact the given manufacturer in case of any issue.
Here are the steps you will want to take:
1. Contact VAPELAB via the Contact Us page. To get the approval from us to send the product back.
2. Repack the product including all original parts, packing materials, instructions, etc. Everything must be returned exactly as you received. Poor repackaging or the return of damaged product could result in refusal of your return and loss of any refund or replacement product. Products MUST not have any damage/have been used.
4. Refund will be initiated within 10 business days after the returned item has been received by us in satisfactory condition.
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.
Information we collect.
• We collect information from you when you register on the site or place an order as a guest.
• The information we collect will be your name, e-mail address, mailing address, phone number, or other information. You may, however, surf our site anonymously, without registering.
Usage of your information.
We may use the information we collect to ease your site experience and to allow us to deliver your type of product, to quickly process your transactions. Also to inform/notify you about promotions and new arrivals.
User Information Safety?
Your personal information is safe behind secured networks and it is only accessible by a limited number of personals of our team. We at VAPELAB pledge to keep your information confidential. All banking information you supply is transmitted via Secure process provided by Quikwallet.
We are committed to protecting the privacy and confidentiality of all Personal Information that you may share as a user. In furtherance thereof, our policy is to demonstrate our good faith and ethical transparency in business. This policy does not apply to the practices of organizations that we do not own or to people that we do not employ or manage.
Personal Information will be kept confidential and will be used for our research, marketing, and strategic client analysis objectives and other internal business purposes only might be for the marketing services offered by our organization. We do not sell or rent Personal Information except that in case you are a customer, your Personal Information shall be shared with our subscribers/advertisers and you shall be deemed to have given consent to the same. Further, the subscribers / advertisers who are listed with us, may call you, based on the query or enquiry that you make with us, inquiring about any Product / Service of any subscriber / advertiser or direct Organization Name.
We will share Personal Information only under one or more of the following circumstances:
• If we have your consent or deemed consent to do so
• If we are compelled by law (including court orders) to do so. In furtherance of the confidentiality with which we treat Personal Information we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We give you the ability to edit your account information and preferences at any time. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. You acknowledge that you are disclosing Personal Information voluntarily. Prior to the completion of any registration process on our website or prior to availing of any services offered on our website if you wish not to disclose any Personal Information you may refrain from doing so; however, if you don’t provide information that is requested it is possible that the registration process would be incomplete and/or you would not be able to avail our services/products.
Changes to our policy
WARNING: Products sold on this website are advanced Items. Please use at your own risk and always use proper precautions and handling as these are very sensitive to charging characteristics and may explode or burn if not properly handled. Please note that there is an inherent risk with the use of any and all rechargeable batteries in any circumstance. Vape Lab is not responsible for any damage, injury, or defect caused by the improper use and/or mishandling of Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable batteries and chargers. Images are for illustration purposes only. Actual color, finish and packaging may vary.
VAPELAB reserves the right to refuse service to anyone.